91 Game - Privacy Policy

Information we collect

Account and registration data

When you register on 91 Game at 91gamewin.in.net, we collect your name, email address, mobile number, and date of birth. If you complete KYC verification, required under Indian gaming guidelines before withdrawing winnings, we collect a copy of a government-issued document such as an Aadhaar card, PAN card, or Voter ID to confirm your identity and age eligibility.

Financial and payment data

To process deposits and withdrawals, we collect payment identifiers such as your UPI ID registered with PhonePe, Google Pay (GPay), or BHIM, or your net-banking credentials routed through our payment gateway. We do not store full card numbers; all card-based payments are tokenised by our PCI-DSS-compliant processor. Transaction records, amounts, timestamps, and reference IDs, are retained to satisfy GST and financial-reporting obligations under Indian law.

Usage and device data

We automatically log gameplay sessions, bet histories, scores, and in-app actions. We also collect your device model, operating system version, IP address, and approximate geolocation to enforce regional eligibility rules and detect unusual account behaviour. Cookies and similar tracking technologies record session state and preference settings; you can manage these through your browser or device settings, though some platform features depend on them.

How we use your information

Service delivery and compliance

Your personal data enables us to operate your 91 Game account, authenticate logins, process UPI or wallet transactions, and send receipts and security alerts. We are also required by Indian law, including the Information Technology Act, 2000 and applicable state-level gaming regulations, to verify player identities, retain financial records for a minimum of five years, and report suspicious transactions where mandated. These obligations form an independent legal basis for processing separate from contractual necessity.

Fraud prevention and security

We analyse device fingerprints, IP patterns, and gameplay behaviour to detect cheating, multi-accounting, and potential money laundering. Where a threat is confirmed, we may freeze the relevant account, withhold pending withdrawals pending investigation, and share data with law-enforcement authorities under a valid legal request. We do not profile users for fraud purposes beyond what is strictly necessary for platform integrity.

Marketing and platform improvement

With your consent, we send promotional offers, bonus notifications, and game updates via SMS, email, or push notification. You may withdraw consent at any time through the notification settings in the 91 Game app or by clicking the unsubscribe link in any marketing message. Separately, we use aggregated, pseudonymised analytics, not linked to your identity, to improve game performance, test new features, and understand player preferences. We do not sell your personal data to third parties.

Your rights

Access, correction, and deletion

You have the right to request a copy of the personal data 91 Game holds about you, to correct inaccurate information, and to request deletion of data we are not legally required to retain. Deletion requests are processed within 30 days. Note that identity and financial records must be kept for the statutory minimum period even after account closure; we will inform you if a deletion request is partially restricted for this reason.

Consent withdrawal and data portability

Where processing is based solely on your consent, for example, marketing communications, you may withdraw that consent at any time without affecting the lawfulness of prior processing. You may also request that we provide your account and transaction history in a structured, machine-readable format (CSV or JSON) for transfer to another service. Submit portability requests to the contact address below and expect fulfilment within 15 business days.

Grievance redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, 91 Game has appointed a Grievance Officer to handle privacy complaints from users in India. Complaints are acknowledged within 24 hours and resolved within 30 days of receipt. If you are dissatisfied with our response, you may escalate the matter to the relevant Data Protection authority once the Digital Personal Data Protection Act, 2023 framework is fully operational.

Contact us

For privacy queries, data requests, or to reach our Grievance Officer, email us at [email protected]. We respond to all privacy-related enquiries within 3 business days.